This review is based solely on customer service. I did some calling around to get my carpets done and spoke with dannielle here. I’m on a bit of a tight schedule and even though they’re totally booked she’s still trying to find me an appointment!! I ended up going somewhere else just because of time restrictions but I’d totally use these guys in the future. She went out of her way to help me and was beyond apologetic, she was so nice both times speaking to her!! Would definitely recommend just based on that
My family is a dog family and we gather at my house. The dogs seemed to have a peeing match in my basement a few weeks ago and we tried everything to get the smell out and couldn't. This company came and answered all of my questions and fixed the carpet! It smells amazing and we will be repeat customers for life!
Chem-Dry was fantastic. They answered my questions promptly and provided professional service. Derrick was super nice and courteous. Most importantly, the solution they use does not stink. Despite the company name, they are a great choice for people who want/need a green cleaning option. We had them do our upholstered furniture, and my husband, who is super sensitive to any toxic chemicals, was fine with it. It smells a little as they apply the solution but clears up very quickly. And my furniture looks new—no couch stains from the kid and none from the dog rubbing on the couch. I wish I had used them for our drapes. The dry cleaning we used instead really bothered my husband—the curtains have been airing out for 3 days outside and they still bother him. I will use them again for our wool rugs for sure.